by Andre Heeg, MD, DDS Leadership Under Load: Why Your Best People (Including You) Can’t Sustain What They Start The laptop is open. The Notion board is loaded. Fourteen medical bills sit in a column labeled “To Process.” Some have been there for months. I know what needs doing. Upload the bills. Assign them to the right person. Dispute the mistake. File the receipts. It should take twenty, maybe thirty minutes. I’ve handled strategy for Fortune 500s. I’ve rebuilt surgical protocols under...